SHIPPING

All our rugs are shipped from our NYC store. Rates are included in the price of the rug and are shipped to all domestic U.S. locations.  To arrange for international shipping, please email us at hi@welcometocalliope.com.

Rugs ship within 3-5 business days of purchase and you will receive a tracking number once your order has been sent out. All orders are shipped using FedEx Ground.


RETURN POLICY

Although we make every effort to accurately represent each piece, our rugs date between 1960 to the late 80's and therefore may appear faded or worn from decades of love from their previous owners. Please note that due to differences in computer monitors, colors may vary just slightly.

We happily accept returns posted within 5 days of first delivery. Unfortunately, we cannot make exceptions to this policy and we strongly encourage any purchases to be closely tracked so you can ensure enough time to examine and return if necessary. 

If you would like to request a return, please email us at hi@welcometocalliope.com to obtain a Return Authorization Form with instructions.  We will not accept any returns without prior authorization. All shipping fees are customer's responsibility.


SALES TAX

Sales tax will be applied for all orders shipping within the state of New York.


DAMAGES

If you receive an item that is damaged please contact us immediately at hi@welcometocalliope.com. All damages must be reported within 48 hours upon receiving your order.